Post-Migration Hypercare Support | Optimize Cloud Deployments

One last thing before you go...

Cloud migration projects usually include 2-4 weeks of standard hypercare, with a committed 36-month managed services contract the primary mechanism for additional support. What if two weeks to clear the backlog seems like a stretch, but your team doesn't need 36 months of managed services? Protera's Extended Hypercare fills this gap, delivering targeted services as a flexible engagement to promote system stability, triage and resolve issues, and facilitate frictionless user adoption.

Upskill Internal IT

Quickly build competency within your current IT staff by shadowing Protera's cloud engineers. Outputs include custom runbooks, process automation, and audit guidance.

Clear the Deck

Protera tackles features or optimizations that were intentionally excluded from the project because they inflated migration complexity, the timeline, or budget.

Lock IT Down

Validate cloud security, compliance, and integrations to ensure cloud systems are hardened, task automation functions properly, and systems are stable.

How we do IT.

Each cloud ecosystem has unique customizations, interfaces, and process flows. While the breakdown of included services may be clear on paper, in practice, there can be gaps that require targeted experience with both migration optimization and complex cloud support.

Protera's Extended Hypercare, delivered across Azure, AWS, and Google Cloud, gives you the flexibility to select the level of support that matches the complexity of your cloud ecosystem and the makeup of your internal IT team. Accelerate your cloud learning curve and receive the targeted support you need to maximize cloud modernization initiatives.

01 Discover

We run collaborative workshops with your team to understand requirements, define goals, and build a prioritized backlog for automation initiatives.

Output: Automation initiative backlog

02 Build

Our team executes against the jointly-defined backlog using an agile, sprint-based approach to quickly deliver incremental value with visibility into progress.

Output: Automation enabled via agile delivery model

03 Discover

Regular sessions to review progress, reprioritize tasks, and incorporate new requirements for both DevOps automation and operational procedures.

Output: Critical tasks appropriately prioritized

Cloud & UX Platform

Protera developed an industry-leading cloud and customer experience platform, CloudVantage, which incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

Partner, Not Provider

Protera establishes a true partnership with our clients—we strive to become an extension of your IT team. We are not “order-takers”—we believe in proactive governance of your landscapes. Our focus is to ensure that IT powers your business growth and that your users’ overall experience with IT is a positive one.

Accelerated Onboarding

Onboarding is simple and straightforward: we perform a rapid assessment, enroll your workloads into our UX platform, CloudVantage, and serve as your personal cloud infrastructure advisor. We immediately interface with AWS, Azure, or GCP on your behalf to fast-track issues and provide rapid resolutions. Projected outcomes include improved end user satisfaction and seamless cloud adoption.

Cloud & UX Platform

Partner, Not Provider

Tailored, Flexible Engagement Model

Leverage Protera's specialized cloud expertise for a defined timeframe, whether 3-, 6-, or 12-months in duration. It's the support you need to mitigate post-migration risk, address any issues that were "backlogged," and establish a sound foundation of cloud management principles.