End User Services

People-Focused. AI-Powered.

 

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Make IT work!  

 

The dynamic nature of IT today, combined with shrinking resource pools, means strategic leaders need to make optimal use of their IT team's valuable time. Targeted outsourcing of end user support allows you to free internal teams to focus on strategic uses of technology while leveraging our team to provide M365, service desk, and endpoint management. We developed our end user service model to provide maximize value and promote positive interactions with IT.
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Modern UX

Our delivery model combines advanced tooling & personalized support to deliver a unique UX. Passionate about exceptional support and relentless innovation, Protera delivers transformative services that exceed expectations.
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Maximize Resources

Gain access to Protera's deep technical and operational expertise, while enabling your internal teams to focus on innovation, transformation, and the strategic initiatives that move your business forward. 
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 Optimized Service Delivery

Our model incorporates real-world M365, service desk, and endpoint management expertise with advanced tooling to deliver faster issue resolution, proactive assistance, and reduced downtime. Our goal: provide a positive, consistent end user experience. 

How we do IT.

 

Protera's End User Services are designed to ensure that every employee, regardless of location or device, has an optimal experience with IT. Our end user services are delivered with proactive management, responsive support, and alignment with your business objectives. 

Our goal is to consistently deliver exceptional service, enhance the employee experience, and reduce downtime. Our services support a stable, modern, and secure workspace that empowers end users, supports business continuity, and drives operational excellence.

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With Protera, we can take a more proactive approach to addressing IT issues before they impact our everyday operations. We have seen major improvements in carrying out Infrastructure changes, OS patching and application alerts/monitoring. - Senior IT Manager, GCPAT  

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End User Services

Meaningful outcomes and superior service

M365 Management

Maximize M365 value with end-to-end ecosystem governance including User Management, Email & Collaboration, and Security​ & Compliance.

Global Service Desk

Streamline and optimize end user support with Protera’s 24x7 global service desk, backed by our DevOps team that drives efficiency via automation.

Endpoint Management

Security policy enforcement, programmatic patching, and application packaging for end user devices, with extensive reporting and analytics.

 

Cloud & UX Platform

Protera developed an industry-leading cloud and customer experience platform, CloudVantage, which incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

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Partner, Not Provider

Protera establishes a true partnership with our clients—we strive to become an extension of your IT team. We are not “order-takers”—we believe in proactive governance of your landscapes. Our focus is to ensure that IT powers your business growth and that your users’ overall experience with IT is a positive one.

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7 10 8 25 Years Cloud Expertise 4-3 9 2-Sep-29-2025-06-52-29-8223-PM 1-Sep-29-2025-06-52-29-1156-PM 3-Sep-29-2025-06-52-29-8204-PM 25 Years SAP Expertise

Real stories, real impact.

Client Stories & Helpful References

01

Discover

We run collaborative workshops with your team to understand requirements, define goals, and build a prioritized backlog for automation initiatives.

Output: Automation initiative backlog 

02

Build

Our team executes against the jointly-defined backlog using an agile, sprint-based approach to quickly deliver incremental value with visibility into progress.

Output: Automation enabled via agile delivery model

03

Discover

Regular sessions to review progress, reprioritize tasks, and incorporate new requirements for both DevOps automation and operational procedures.  

Output: Critical tasks appropriately prioritized

LSC-2

 

Cloud-Only Strategy Fuels Innovation at LSC Communications

Discover how LSC executed a complex carve-out migration, consolidating 750 systems and empowering 1,000 AVD users with Azure.

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Ingeviry

 

Ingevity Gains Agility and Savings with Azure Cloud

Discover how Ingevity cut infrastructure costs by 50% and accelerated system provisioning from weeks to days with Azure migration.

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The tile shop-2

 

The Tile Shop Transforms IT Ops with Protera Cloud Services

Learn how The Tile Shop modernized SAP, embraced AI and automation, and positioned IT to accelerate innovation and long-term growth.

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01

Discover

We run collaborative workshops with your team to understand requirements, define goals, and build a prioritized backlog for automation initiatives.

Output: Automation initiative backlog 

02

Build

Our team executes against the jointly-defined backlog using an agile, sprint-based approach to quickly deliver incremental value with visibility into progress.

Output: Automation enabled via agile delivery model

03

Discover

Regular sessions to review progress, reprioritize tasks, and incorporate new requirements for both DevOps automation and operational procedures.  

Output: Critical tasks appropriately prioritized

 

Cloud & UX Platform

Protera developed an industry-leading cloud and customer experience platform, CloudVantage, which incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

image (36)
 

Partner, Not Provider

Protera establishes a true partnership with our clients—we strive to become an extension of your IT team. We are not “order-takers”—we believe in proactive governance of your landscapes. Our focus is to ensure that IT powers your business growth and that your users’ overall experience with IT is a positive one.

help on mtn
 

Connect With Protera For Cloud Success

Thank you for joining us and exploring how Protera powers cloud modernization. Ready to dive deeper or discuss how we can support your unique goals?