ProInsights Terms & Conditions
Terms & Conditions — ProInsights SMS Alerts
Effective date: August 19, 2026
These terms govern SMS text message notifications sent by Protera as part of the ProInsights platform ("ProInsights SMS Alerts," the "Program").
1. Program description. ProInsights SMS Alerts sends on-call escalation notifications by text message to Protera personnel who have been enrolled in an on-call escalation group and have opted in to receive them. Message frequency varies and depends on the volume of escalations assigned to you — there is no fixed schedule.
2. Enrollment. You are enrolled in this Program only if a Protera administrator has enabled SMS notifications on your Default Contact Profile within ProInsights. Enrollment is not initiated by you signing up directly; it reflects your existing role in an on-call rotation.
3. Opt-in confirmation. The first time SMS is enabled for you, you will receive a one-time text message asking you to confirm you want to receive these alerts. No further messages are sent to you until you confirm. Reply YES or START to confirm.
4. Opting out. Reply STOP at any time to stop receiving messages. Once you opt out, no further messages will be sent to that number until you opt back in. Reply START or UNSTOP to resume — you will not need to reconfirm via a new opt-in message.
5. Help. Reply HELP for assistance, or contact support@protera.com / +1-877-707-8776 / +1-520-791-3611(International)
6. Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan. Protera does not charge you for these messages beyond what your carrier charges for standard text messaging.
7. Not a condition of employment. Participating in SMS notifications is optional. Declining or opting out does not affect your employment or your on-call responsibilities — alternate notification channels (phone call, email, Microsoft Teams) remain available regardless of your SMS consent status.
8. Supported carriers. Carriers are not liable for delayed or undelivered messages. Coverage and delivery are not guaranteed for all handsets or carriers.
9. Changes to these terms. Protera may update these terms from time to time. Material changes will be communicated to enrolled users.
10. Contact. 1 Westbrook Corporate Center
Suite 560
Westchester, IL 60154
877-707-7683
Privacy Notice — ProInsights SMS Alerts
Effective date: August 19, 2026
This notice explains what information Protera collects specifically in connection with ProInsights SMS Alerts on-call notifications, and how it's used. It doesn't replace Protera's broader employee privacy notices, which continue to govern the rest of your employment-related information.
1. What we collect for this Program. In connection with SMS alerts specifically, we record: your mobile phone number, your current SMS consent status (not enrolled, pending confirmation, consented, or opted out), and the timestamps of when consent was requested, given, or withdrawn. Protera already maintains your name, email, and phone number as part of normal employment records; this notice concerns only the consent status data collected to determine your SMS eligibility, not a separate or new collection of your general contact information.
2. How we use it. This data is used solely to determine whether you may be sent an on-call escalation text message, and to send those messages. It is not used to profile you, and it is not used for marketing.
3. No sharing for marketing purposes. No mobile phone number or opt-in/consent data collected through this Program is shared or sold to third parties or affiliates for marketing or promotional purposes.
4. Service providers. We use Azure Communication Services (Microsoft) to deliver these text messages. Microsoft processes message content and delivery status solely to transmit messages on our behalf, subject to Microsoft's own privacy commitments.
5. Retention. We retain your SMS consent status and consent history for as long as you remain enrolled in an on-call escalation group, and for a reasonable period afterward for record-keeping purposes.
6. Your choices. You can withdraw consent at any time by replying STOP to any message. Withdrawing consent does not affect your employment. To ask questions about this notice or your data, contact your direct manager or HR.
7. Changes to this notice. We may update this notice from time to time; material changes will be communicated to enrolled users.