Unmatched Visibility and Transparency

ProAssurance combines automation, AI, and comprehensive IT governance in one easy-to-use management platform.

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An MSP that wants you to see what's "under the hood?" Imagine that.  

Think of ProAssurance as the "anti-blackbox." Our centralized cloud management platform is purpose-built, not off-the-shelf, and provides visibility and transparency into your system health. ProAssurance delivers actionable performance insights, integrated security, and service orchestration across private cloud, AWS, Azure, and Google Cloud. 
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Transparency

ProAssurance delivers continuous, real-time governance across the enterprise cloud estate by unifying asset intelligence, performance metrics, compliance data, and operational reporting into a single, transparent view. 
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Data Driven Decisions

With unmatched visibility into their environments, enterprises can move beyond reactive oversight to more confident, data-driven decision-making—freeing teams to focus on strategic initiatives rather than day-to-day operational management. 
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Continuous Enhancements

The Protera team deploys hundreds of releases each month to enhance our platform and automate common SAP, infrastructure, database, and network tasks. Real requests, from real customers, delivering real value. 

How we do IT

 

ProAssurance incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

Gain visibility into ticketing history and status, support request reports and status, event aggregation with a chronological stream of events for past and present activity, an event calendar that includes change windows and patching cycles, asset inventory for devices managed by Protera, patching status, FinOps data, and SAP monitoring data. 
FinOps

Real-time tracking of cloud spend, by system, with an intuitive UI—allowing continual optimization and cost control.

Support Requests

Simplified support catalog, customized for your needs, to submit cases and requests with one click.

Activity Stream

Quick view of aggregated ticket information, device updates, approvals, and notifications.

Ticket Summary

Coalesced view of incidents, cases, and requests with priority rankings, daily counts, and urgency.

Event Management

Consolidates incidents, alerts, maintenance windows, and anomalies into a single dashboard view.

CMDB Visualization

Simplified support catalog, customized for your needs, to submit cases and requests with one click.

Patch Management

Detailed data about patch status across your systems with overall compliance and time stamps. 

SecOps

Full visibility into security management and monitoring including automated alerts, security events & vulnerability reports.

Trust but verify.

You instill a lot of trust in your MSP, but sometimes it's nice to see their work in action. 

ProSuite's unmatched, round-the-clock visibility and transparency into your enterprise performance gives you peace of mind and assurance that Protera isn't just checking a box, we're proactively alerting, constantly optimizing, and working hard to streamline processes and cut costs in the cloud. 

Your entire enterprise at your fingertips. 

Support, operations, and security all in one single, intuitive experience. 

Consolidating key functions into one interface, ProAssurance enables faster decisions, reduces complexity, and ensures you have complete visibility across your systems. From streamlined case management to real-time cost and security oversight, every feature is designed to optimize performance and control.

  • Aggregated ticket information, device updates, approvals, and notifications
  • Visual mapping of CMDB systems and dependencies
  • Time stamped compliance for patch management 
  • Real-time cloud spend and cost optimization 
  • Security events, alerts, and vulnerability reports 

 

 

CloudVantage

Astro is your companion for  delivering clarity quickly.

Streamline everyday tasks from monitoring health status to reviewing financial operations. 

Astro is ProSuite's AI-powered assistant designed to simplify system, process, and ticket management through natural language queries. Instead of sifting through multiple entries or technical reports, users can ask questions conversationally and receive precise, actionable insights. 

  • Ticket Summary: Quick health checks on systems, processes, or tickets.

  • EWA Reports: Targeted insights without days of manual analysis.

  • SAP HotNews: Fast impact checks for critical SAP Notes.

  • FinOps: Mid-month cloud spend updates in seconds.

Astro

I just want an up-to-date patch report. Is it really that hard? 

With ProAssurance, you can understand patch compliance and security reports within a few clicks. 

Quickly and easily review historical patch compliance scores and security reports. Evaluate your risk analysis and mitigation assessments from one simple interface. 

  • Historical patch compliance scores
  • Security and threat analysis 
  • KB and CVE details
  • Gap analysis 

 

 

Patch Management
 

Cloud & UX Platform

Protera developed an industry-leading cloud and customer experience platform, CloudVantage, which incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

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Partner, Not Provider

Protera establishes a true partnership with our clients—we strive to become an extension of your IT team. We are not “order-takers”—we believe in proactive governance of your landscapes. Our focus is to ensure that IT powers your business growth and that your users’ overall experience with IT is a positive one.

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Take a Tour of ProSuite

ProSuite unifies the entire enterprise services lifecycle—from modernization planning through continuous optimization—within a single intelligent platform. 
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ProDiscovery

Intelligent mapping for modernization [Learn More]
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ProMigrate

Seamless zero-disruption cloud transformation [Learn More]
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ProAssurance

Continuous governance and transparency [You are here!]

 
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ProInsights

Predictive intelligence for optimization [Learn More]

Talk to an Expert

MEET ASTRO: 

Your AI-powered cloud operations companion

Astro helps our clients summarize complex reports and lengthy tickets, understand FinOps, and analyze security impacts through natural human language.

Turbocharge your visibility. 

Ready to tour the CloudVantage user experience? Fill out the form and a representative from Protera will reach out within 24 hours. 

 

Cloud & UX Platform

Protera developed an industry-leading cloud and customer experience platform, CloudVantage, which incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

image (36)
 

Partner, Not Provider

Protera establishes a true partnership with our clients—we strive to become an extension of your IT team. We are not “order-takers”—we believe in proactive governance of your landscapes. Our focus is to ensure that IT powers your business growth and that your users’ overall experience with IT is a positive one.

help on mtn
 
 

Cloud & UX Platform

Protera developed an industry-leading cloud and customer experience platform, CloudVantage, which incorporates automation and AI to deliver actionable performance insights, integrated security, and service orchestration across private and public clouds.

image (36)
 

Partner, Not Provider

Protera establishes a true partnership with our clients—we strive to become an extension of your IT team. We are not “order-takers”—we believe in proactive governance of your landscapes. Our focus is to ensure that IT powers your business growth and that your users’ overall experience with IT is a positive one.

help on mtn