5 Managed IT Services That Every Enterprise Depends On

Jatin Oza

Director, Application Managed Services

Enterprise managed services are becoming essential to large companies in every industry as IT infrastructures and technology in general evolve and advance at a rapid pace.

Cloud migration, data intelligence, IT security and digital transformation are just some of the many IT priorities companies are balancing today. It’s impractical (and in many cases impossible) for them to manage it all internally and with the level of expertise required to stay competitive.

In the sections that follow, we’ll explore 5 of the most in-demand enterprise managed services in 2022 and how they’re helping companies achieve business objectives.

Quick Takeaways

  • Large enterprises account for the majority (60%) of the total managed services market.
  • Managed services for cloud modernization are experiencing increasing demand as more companies implement cloud-first principles.
  • Security is the top IT concern for CEOs in 2022, and many enterprises are turning to the managed services model to reduce risk.
  • Business intelligence managed services are an alternative for enterprisess without the maturity or bandwidth to manage a platform solution.

Enterprise managed services are ongoing operational support services delivered by a third-party provider so that companies can stay focused on mission-critical business activities. Managed service providers (MSPs) are able to handle aspects of a company’s operations at a scale, cost, and level of expertise not achievable or practical internally.

Today more than half of all companies utilize managed services, but that percentage is expected to grow significantly over the next near-decade. Not surprisingly, large enterprises account for the majority (60%) of the current managed services market share. Managed services adoption is happening across business sectors, as demonstrated by Grandview Research below:

The global managed services market encompasses a number of sectors, including healthcare, government, financial services, retail, and manufacturing.

Given the demands of the digital transformation movement and increasingly complex digital landscapes that enterprises need to manage, we can expect managed services to become a ubiquitous part of doing business in the near future. Without third-party support, companies will be unable to keep pace with their more innovative, expertly-supported competitors.

Let’s explore a list of managed services that most companies are already depending on in 2022, plus reasons why every company will need to soon get on board or risk falling behind.

5 Managed IT Services Every Enterprise Depends On

Infrastructure Management

IT infrastructure management is comprehensive, encompassing everything from performance monitoring to maintenance and storage to optimization to system troubleshooting and more. Through this managed service, MSPs provide oversight of the many components that make up an enterprise’s infrastructure: servers, networks, applications, cloud environments and more.

The sheer size and scope of the average enterprise tech stack is making this managed service a necessity for most companies. Hiring an internal team to handle it is often more cumbersome and costly (and less effective) than hiring a third-party expert provider with the right expertise.

Cloud migration and/or modernization

Gartner predicts that by 2025, 85% of enterprise organizations will embrace cloud-first principles and 95% of all new digital workloads will be on the cloud.

Enterprises need to act now in order to keep pace. While hyperscalers offer migration tooling and wizards, there is complexity and significant business risk if enterprise applications landscapes are not configured properly or executed with the right level of preparation and expertise throughout the migration journey.

Companies who have successfully migrated and are achieving the benefits of cloud rely on trusted partners to help them modernize with cloud. SAP, for example, released its RISE with SAP service in 2021 that provides a guided journey for users to migrate to its S/4HANA cloud platform, but will still require an MSP and SAP Basis expertise.

*Considering Rise with SAP? Our experts have weighed in on considerations for achieving success when adopting Rise with SAP.

Companies often start their digital transformation journey with a business-driven roadmap, cloud migration being the first step. Yet to achieve the full potential of Cloud Computing and realize business benefits made possible by a modern technology platform, the business must broaden their roadmap to focus on value up the stack. This can be achieved by selecting aManaged Services Partner (MSP) to manage and mitigate modernization risks, and identify opportunities to add value, from their experience.

Security

Security should never be an afterthought. With the mass migration to the cloud and arrival of large-scale remote work environments, companies are prioritizing their focus on security best practices and services to manage the complexity and minimize risk.

Security is the top IT priority for CEOs in 2022, up from #3 in 2021 and ranked well above digital transformation, improving the customer experience, and even driving revenue growth.

Security is the top IT priority for CEOs in 2022.

IT security strategies however, must be sophisticated enough for the modern and ever changing cloud landscape, be woven into the overarching fabric of cloud architecture, and be integrated into a path forward that has security in mind. It’s largely for this reason that 83% of enterprises with in-house security teams are now considering using an MSP instead.

Business intelligence

Data is a huge asset for enterprises, but its value depends on the ability to turn massive datasets into actionable insights. A solid business intelligence strategy drives smarter decision making, better future forecasting, and greater levels of organizational agility.

Many organizations use business intelligence platforms to execute their strategy, but a platform still requires active management. For companies without the data maturity or human infrastructure to manage their own data, going the managed services route may be the better option.

Business intelligence services include things like data mining, prescriptive analytics, reporting, benchmarking, and business performance management. Outsourcing these (and other BI functions) enables companies to be more data-driven, applying analytics insights to everyday operations and high-level strategy decisions alike. Most importantly, making data available and accessible to those who need it, when they need it.

Ongoing digital transformation

Rather than outsourcing singular projects (for example, a cloud migration or HADR solutions) many companies are choosing to adopt enterprise managed services to drive continuous transformation. In these partnerships, MSPs maintain specific focus on continuous improvement, supporting clients in adopting the newest versions of their software systems, conducting upgrades, and connecting their IT assets with innovation opportunities and business value potential.

Transform your SAP and enterprise IT experience with Protera Managed Services

When you adopt Protera’s Managed Services, we manage the technical services management of your SAP and surrounding enterprise applications, improve your performance, and modernize your business with AWS or Microsoft Azure. Reduce overall costs while continually improving business performance with the most efficient platform and technology solutions from our team of SAP and technology experts.

Schedule a demo with Protera today to begin your transformation!

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