Protera’s leadership team combines deep SAP, cloud and IT expertise with innovation. They are thought leaders in enterprise technology, founders of nimble startups, and drive Protera’s processes and culture for customers and colleagues.

Mike BeDell

Chief Executive Officer

Mike is responsible for running the day-to-day business operations of the company, setting the strategic agenda for extending Protera’s market leadership as a trusted, enterprise-class cloud solutions and services provider for mission-critical workloads.

Mike has more than 30 years of enterprise IT executive experience at Secure-24, KPMG, Oracle, USi, and AT&T. Prior to Protera, BeDell was chief executive of NTT Managed Services North America as well as CEO of Secure-24, where under his six-year leadership, sales rose annually by double digits.

Patrick Osterhaus


Patrick is responsible for driving the company’s technology vision for innovative enterprise computing systems delivered to our valued customers.

Prior to founding Protera, Patrick worked as a Senior Technical Consultant at SAP America. As a strategic SAP thought leader, Patrick has co-authored executive white papers and industry articles on various SAP topics, including Cloud Computing. He is a sought-after presenter in the SAP ecosystem.

Alan Manuel

Chief Product and Marketing Officer

Alan is responsible for defining the Protera vision and strategy, demand generation, and building the Protera Arion platform.

Alan has held multiple executive product and general management roles at enterprise B2B companies including Apttus, Oracle, IBM, Corio, co-founded two companies, and is a veteran of 5 acquisitions. He received his undergraduate degree from the Massachusetts Institute of Technology and MBA from INSEAD.

Sean Donaldson

Chief Information Officer

As Protera’s Chief Information Officer, Sean Donaldson is responsible for driving adoption of key services and technologies to enable the expansion of Protera’s service portfolio, with a deep focus on security and cloud governance. With over20+ years in IT Managed services, Sean has cultivated a mission of utilizing technology to drive meaningful business outcomes for the company and its clients. Prior to Protera, Sean held the position of CTO of Secure-24 and NTT Managed Services

Binoy James

Senior Vice President Operations

Binoy James runs the global delivery organization and is ultimately responsible for client success.

With over 25 years of experience in the SAP ecosystem, Binoy has held senior SAP delivery leadership positions at CenturyLink, CIBER, and SAP.

Sam Arra

Vice President Sales and Business Development

Sam Arra has the principal responsibility for driving new business at Protera. Sam leads Protera’s sales and business development efforts, growing the hosting and application management services business, to deliver premier SAP support to our valued customers.

With over 31 years of senior management, product development and sales experience, Sam has held key positions at IKOR, BrightStar Information Technology Group and Zenith Data Systems.

Christian Wissman

Vice President of Global Alliances and Partners

Christian Wissman has overall responsibility for global relationships with hyperscaler cloud platform providers, SIs, and strategic partners in the SAP ecosystem.

Prior to Protera, Christian held executive business development roles at OXya, Qnovate, SGI. Atempo, and Applix.

John Zis

Operations Controller

John Zis oversees the firm’s finance, legal, and HR business units.

Prior to joining Protera Technologies, John worked for Progeny Group, an operator in the retail grocery industry; Corio/Nexus Technology, an application management pioneer in the information technology industry; Golden P Partners, an operator of two historic landmark office buildings, and Dunhill Investments, an investment brokerage firm.

Yonni Meza

Director of Client Services – Peru

As Director of Services for Peru and Latam, Yonni Meza has the responsibility to lead and expand business in the Latam market.

With an extensive experience in IT, more than 20 years of professional experience, Yonni is a business focused executive, passionate with Digital Transformation, Cloud Infrastructure, SAP Solutions and Customer Satisfaction, always concerned to add real value to Protera’s engagement.

Nikos Ioannides

Regional Director of Business Development, EMEA

As Country Manager of the Greek Office, Nikos is focused on the continuous improvement of operations and business development.

With over 30 years’ professional experience in IT in the EMEA region, Nikos expanded the Greek operation and business footprint by providing the best customer experience, whether relating to Digital Transformation projects or the support of critical systems.

Manoj Dhiman

Head – India Delivery Center

As Protera’s India Country Head, Manoj Dhiman is responsible for establishing country and regional strategies and business plans for Protera’s India operations.

With over 16+ years in IT services, as a trusted advisor, leader, and collaborator, Manoj has helped customers in designing solutions, migrating SAP solutions to cloud and executing and delivering digital transformational programs that reduce costs and increase efficiencies.

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