Protera’s leadership team combines deep SAP, cloud and IT expertise with innovation. They are thought leaders in enterprise technology, founders of nimble startups, and drive Protera’s processes and culture for customers and colleagues.

Mike BeDell

Chief Executive Officer

Mike is responsible for running the day-to-day business operations of the company, setting the strategic agenda for extending Protera’s market leadership as a trusted, enterprise-class cloud solutions and services provider for mission-critical workloads.

Mike has more than 30 years of enterprise IT executive experience at Secure-24, KPMG, Oracle, USi, and AT&T. Prior to Protera, BeDell was chief executive of NTT Managed Services North America as well as CEO of Secure-24, where under his six-year leadership, sales rose annually by double digits.

Patrick Osterhaus


As President of Protera, Patrick Osterhaus is responsible for driving the company’s technology vision for innovative enterprise computing systems delivered to our valued customers.

Prior to founding Protera, Patrick worked as a Senior Technical Consultant at SAP America. As a strategic SAP thought leader, Patrick has co-authored executive white papers, industry articles on various SAP topics including Cloud Computing and is a sought after presenter in the SAP ecosystem.

Bruno Kolb

Chief Financial Officer

As Protera’s CFO, Bruno is responsible for financial operations, management, and reporting as well as corporate development and investor relations activities.

Prior to joining Protera, Bruno was Head of Finance and Corporate Development for Millennium Trust Company, a private equity backed financial services firm, where he oversaw accounting and finance activities and led the execution of numerous M&A transactions during his tenure. Before that, Bruno held private equity and investment banking roles at Pamlico Capital and William Blair, respectively, where he was focused on M&A and capital markets transactions in the Technology sector.

Bruno received his undergraduate degree in Finance from the University of Illinois and his MBA from the Kellogg Graduate School of Management at Northwestern University.

Sean Donaldson

Chief Information Officer

As Protera’s Chief Information Officer, Sean Donaldson is responsible for driving adoption of key services and technologies to enable the expansion of Protera’s service portfolio, with a deep focus on security and cloud governance. With over20+ years in IT Managed services, Sean has cultivated a mission of utilizing technology to drive meaningful business outcomes for the company and its clients. Prior to Protera, Sean held the position of CTO of Secure-24 and NTT Managed Services

Shane Brennan

Chief Information Security Officer

Shane has over 25 years of experience in the IT industry across Telecom, Networking and Virtualization, with a focus in Security. Shane is an experienced mentor with a demonstrated history of thought leadership in the information technology and security space for managed service providers. He is an expert in designing and delivering white glove security services to clients and organizations to keep the data safe and secured.

Prior to joining us, Shane was with NTT Managed Services (formerly known as Secure 24) as the Vice President of Security Operations.

Doug Gilkey

Senior Vice President of Sales

As Protera’s SVP of Sales, Doug defines the sales process and execution as well as customer engagement and account management strategy. In partnership with our field sales team, Doug develops go-to-market business plans and drives field sales engagement with partners Amazon Web Services (AWS) and Microsoft.

Doug brings to Protera 20 years of field sales and sales leadership experience in enterprise SaaS and IT managed services/outsourcing.

Doug received his undergraduate and graduate degree in Mechanical/Aerospace Engineering from Syracuse University, after which he worked for Raytheon Corporation Missile Systems Division in Tewksbury, MA.

Sam Arra

Vice President Business Development

As Vice President of Business Development, Sam Arra has the principal responsibility of driving new business at Protera.

With over 31 years of senior management, product development and sales experience, Sam has held key positions at IKOR, BrightStar Information Technology Group and Zenith Data Systems. Sam leads Protera’s business development efforts, growing the hosting and application management services business to deliver premier SAP support to our valued customers.

Craig Van Noord

Senior Vice President of Cloud Infrastructure

As Protera’s SVP of Cloud Infrastructure, Craig leads the engineering group that ensures performance and availability of customer infrastructure, as well as network design. Craig has over 20 years experience managing IT transformation across a diverse industry portfolio including Managed Services, Banking, Automotive, Manufacturing, and Logistics. Prior to joining Protera, Craig was Sr. Director of Cloud Transformation at NTT Managed Services.

Binoy James

Senior Vice President of Applications

As the Senior Vice President of Applications at Protera, Binoy manages the global team that provides managed and professional services for Protera’s customers.

With over 25 years of experience in the SAP ecosystem, Binoy came to Protera from CenturyLink where he was the product owner for the SAP portfolio, and prior to that was involved in delivery leadership at both CIBER and SAP.

Christian Wissman

Vice President of Global Alliances and Partners

As the Vice President of Global Alliances and Partners, Christian is responsible for developing and supporting sales initiatives with SAP and Strategic partners in the SAP ecosystem; SAP integrators, Hosting and Cloud Solutions providers.

John Zis

Operations Controller

As the Operations Controller, John Zis supervises the firm’s business operations departments which include, Finance, Legal, Human Resources and Office Administration.

John provides a diverse set of skills including, law, finance, accounting, property and operations management which have been nurtured through education and experience in the industries of information technology, investment banking, law, real estate, and retail.

Prior to joining Protera Technologies, John worked for Progeny Group, an operator in the retail grocery industry, Corio/Nexus Technology, an application management pioneer in the information technology industry, Golden P Partners, an operator of two historic landmark office buildings, and Dunhill Investments, an investment brokerage firm.

Nikos Ioannides

Regional Director of Business Development, EMEA

As Country Manager of the Greek Office, Nikos is focused on the continuous improvement of operations and business development.

With over 30 years’ professional experience in IT in the EMEA region, Nikos expanded the Greek operation and business footprint by providing the best customer experience, whether relating to Digital Transformation projects or the support of critical systems.

Manoj Dhiman

Head – India Delivery Center

As Protera’s India Country Head, Manoj Dhiman is responsible for establishing country and regional strategies and business plans for Protera’s India operations.

With over 16+ years in IT services, as a trusted advisor, leader, and collaborator, Manoj has helped customers in designing solutions, migrating SAP solutions to cloud and executing and delivering digital transformational programs that reduce costs and increase efficiencies.

Yonni Meza

Director of Client Services – Peru

As Director of Services for Peru and Latam, Yonni is responsibility for leading and expanding business in the Latam market.

With over 20 years of extensive experience in business and IT roles, Yonni is a business focused executive, passionate about providing clients with the high~est quality and level of service on their digital transformation journey.

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