Infrastructure Services

Enhanced Infrastructure Services Management

Protera’s enhanced infrastructure services allow our customers to focus on strategic initiatives instead of the day to day care and feeding of the operational platform. Protera’s comprehensive set of solutions enable our customers to quickly respond to the changing needs of a global marketplace. For customers who have chosen SAP as their backend ERP solution Protera is proud to offer these additional services.

IT Security

Organizations demand Proactive defensive technologies that operate at high levels of efficiency while working behind the scenes to identify unusual activities and reducing exposures as quickly as possible. Protera can help your organization implement a comprehensive security strategy that integrates security principles, policies, procedures, processes, and controls.

Network Services

Protera offers the latest network technologies such as:

  • SD-WAN
  • VoIP
  • Mobile

Delivered in a secure, reliable, and robust high-capacity network infrastructure. In order to address our clients needs, Protera offers our enterprise clients one-stop network integration services from consulting, design, and build to operations and maintenance of corporate networks. In addition, teamed up with one of the world’s largest telecommunications company, Protera can provide enterprise clients with dedicated networks, IP VPN, and wide area solutions, providing the optimal network service for our clients.

Service Desk Operations

Protera can reduce the cost and complexity of service management by offering a single point of contact for each of our clients which provides the highest level of accountability for vendor management and service delivery across your entire technology stack, including:

  • Hardware
  • Networks
  • Applications

Our end-to-end service desk support includes Level 1 application and infrastructure support, skilled advanced technology support, and full-service infrastructure management.

Contact/Service Center Management

Contact centers have been evolving steadily for the past few decades from single channel call centers to integrated multi-channel centers handling telephone, fax, letter, e-mail and online live chat. Protera can help you leverage your contact center as a strategic asset to provide superior customer service and increase customer loyalty.

Protera has partnered with global vendors like Masergy, Verizon, Juniper networks, Hitachi, HP and more as well as local to region partners, to offer all the operational and technical capabilities that constitute a modern contact center, including:

  • Strategic contact center consultancy
  • Integration, and maintenance – inshore or offshore

Remote Infrastructure Management

Our complete infrastructure management services ensure 24/7 access, monitoring, and management of the infrastructure that supports your mission-critical business applications. With a cost-effective combination of global, skilled resources, industry standard processes, and leading technology.

Edge Site Management

Our turnkey branch site management suite provides an appliance based approach to managing the LAN and file/print servers in remote locations including:

  • File servers
  • Print servers
  • Web/content filtering
  • Intrusion Detection
  • Intrusion prevention

Desktop Services

Our Desktop Services enable organizations to deliver flexible services to their business users. Our services include:

  • Provision and deployment of Virtual Desktop Infrastructures
  • Remote and on premise 24×7 desktop support
  • Deployment of standard images for organizations
  • Delivery and support of corporate messaging solutions including unified communications

Examples include:

    • AWS workspaces
    • Citrix
    • Vmware