>Senior AppCare Specialist- SAP BASIS

Senior AppCare Specialist- SAP BASIS

Website Protera Technologies

Protera Technologies (www.protera.com) is a global Total IT Outsourcing Provider for SAP-centric organizations founded in the mid-1990s. Our mission is to maximize our clients’ return on their SAP software investment, by delivering the highest quality and most cost-effective on cloud, demand hosting, applications management, and professional services solutions. Protera designs and deploys scalable architectures built using world-class infrastructure and software.  Our services focus on total customer satisfaction with dedicated points of contact and experts that know our customers environments in depth.

Profile Required:

  • SAP Business Suite Products, S/4, C/4, BW/4 HANA Implementation – Ability to manage deployment Plan, Installation, Post-Installation, Client Copies, System release support and Co-ordination with Functional team, Hyper Care support, Transport Setup, Performance optimization, Unit Test & Integration test support
  • Basis delivery for S/4, C/4, BW/4 HANA Conversion/Upgrade, Migration and OS/DB Conversion Projects
  • Basis/DBA level support for HANA DB- Administration & Operations – (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support
  • S/4 HANA and Fiori Implementation and Operational & management Support
  • OS/DB/Platform/Cloud Migrations (required experience of at least 2 to 3 projects)
  • SAP BSoH, SAP Business Suite – ERP/SRM/CRM/PLM/APO NetWeaver Stack /AS-Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client/system refreshes, all other basis tasks)
  • NetWeaver Stack AS ABAP/BW/BI/PI/EP/GRC/AS-Java Administration, Technical upgrades and operational support expertise
  • Basic knowledge of Solution Manager for troubleshooting alerts and setup issues.
  • BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support
  • All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations and support – Must have at least 2 non-HANA DB exposure
  • Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ
  • SAP Security (Basic knowledge and understanding)
  • Mentor and support other colleagues and L2 team for L3 Basis delivery
  • Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc.

Position Qualifications:

  • US Citizen or Permanent resident (Green card) holder
  • 8 years or higher of strong technical experience in o SAP System Admin, NW Admin, Basis Administration o SAP Technical architecture including Public cloud o SAP Basis Projects delivery o Customer Management
  • Bachelor’s degree in an IT-related field or higher • Excellent communication skills (English – verbal and written).
  • SAP certifications in SAP Basis/ Netweaver/SAP HANA/SAP S/4 HANA administration or Migrations are desirable
  • Experience with SAP Managed services on Cloud platform is desirable
  • Ability to negotiate and communicate with other support partners like SAP and Functional partners
  • Strong presentation/communication/facilitation skills (oral and written)
  • Must be well organized, detail oriented and capable of juggling numerous priorities
  • Works well with teams or in a team environment, with the ability to work independently
  • Primary contact for all customer communications for Managed services
  • Overall responsible for managed services SLAs like availability (proactive monitoring) , Incident resolutions as per Protera SLAs, System recoverability (100%) – Backups & DR
  • Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
  • Prepare and manage customer specific technical procedures
  • Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
  • Organize and drive ad-hoc customer meetings for managed services delivery
  • Constantly improve, continuous education and keeping up-to-date with the rapidly evolving SAP industry.
  • Ability to participate in projects across various teams, cultures, geographies and time zones • Ability to handle multiple tasks simultaneously.
  • Innovative problem solving & analytical skills
Apply for Job

To apply for this job email your details to careers@protera.com

By |2020-01-07T05:07:37+00:00December 20th, 2019|

About the Author: